Frequently Asked Questions (FAQ)
Question
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Laptop Provided by MOE (Ministry of Education), and if you cant log. |
Answer |
Contact N4L support team https://support.n4l.co.nz/s/article/Helpdesk-Enquiries |
Question | How to login into your laptop? |
Answer | You can login to school BYOD wifi. |
Question |
Schoology or Education Perfect login issue. The Website keep asking for a password? |
Answer |
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Question |
When will we receive the Laptop? |
Answer |
If you have given us your details and your home address has not changed then your Laptop will be delivered to the address, we have on Kamar for you by Monday 20th April. |
Question |
Why can’t I see my conference button on Schoology website? |
Answer |
Try another with Google chrome or update your browser to Microsoft Edge. Old Microsoft Edge New version link to update click here |
Question |
How do I Join a Schoology Conference? |
Answer
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Your teacher will invite you to a Schoology Conference. Teachers will generally give you advance notification of when a conference is occurring. Teachers will generally have conferences during your normal timetables class time. |
Question |
What if I have missed my conference and I want to review my lesson? |
Answer |
All conferences are recorded and are available for 7 days from the day of the conference. |
Question |
What if my laptop is not charging? |
Answer |
Restart your laptop, plug you charger to another power jack and see how it goes. If it’s still not charging and laptop is provided by the school, email [email protected] |
Question |
How can parents access student achievements? |
Answer |
Parents can view students Grades and Attendance on Kamar. parent portal login Instruction is provided in PDF, Click here. |
Question |
Students & Parent portal Password request |
Answer |
E-mail to [email protected] with student ID and Parent Name. A staff member will identity and release password for Kamar. |
Question |
I bought my device from Noel Leeming or PB Tech. It is now damaged. What do I do? |
Answer
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Contact Noel Leeming: To claim your myTechSolution benefits, or with any queries, call 0800 555 989 PB Tech directly: https://www.pbtech.co.nz/returns#b7106 |
Question |
I was given a School Owned device and it is now not working. What do I do? |
Answer |
This can only be resolved at school. Once we are out of lockdown, bring the device to school for our Tech Team to assess what the problem is. |
Question |
I have received a new Device from the Ministry, It does not have Office 365. What do I do? |
Answer |
Follow this instructions, Click Here |
Question |
I do not have a device to use |
Answer |
Please send the students full name, id number and address to [email protected] |
Question |
BYOD Device, Software & Documentations |
Answer |
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Question |
How to Block Your Child from Bad Sites on the Internet. |
Answer |
Apply safe search on your device. https://switchonsafety.co.nz/ For windows 10 Device safe search setting https://switchonsafety.co.nz/wpcontent/uploads/2020/04/N4L_WINDOWS_10.pdf |
Question |
If you are Schoology Assignment Access Denied? |
Answer |
Fix it Method 3: Click here |