Frequently Asked Questions (FAQ)

 

Question 

Laptop Provided by MOE (Ministry of Education), and if you cant log.

Answer

Contact N4L support team https://support.n4l.co.nz/s/article/Helpdesk-Enquiries

QuestionHow to login into your laptop?
AnswerYou can login to school BYOD wifi.

Question  

Schoology or Education Perfect login issue. The Website keep asking for a password?

Answer  

Follow the instructions attached, clichere

Question 

When will we receive the Laptop?

Answer 

If you have given us your details and your home address has not changed then your Laptop will be delivered to the address, we have on Kamar for you by Monday 20th April.

Question 

Why can’t I see my conference button on Schoology website? 

Answer 

Try another with Google chrome or update your browser to Microsoft Edge.

Old Microsoft Edge  Internet Expolar Icon New version Internet Expolarnew Icon   link to update click here

Question 

How do I Join a Schoology Conference?

Answer 

 

Your teacher will invite you to a Schoology Conference. Teachers will generally give you advance notification of when a conference is occurring.  Teachers will generally have conferences during your normal timetables class time.

Question 

What if I have missed my conference and I want to review my lesson?

Answer 

All conferences are recorded and are available for 7 days from the day of the conference.

Question 

What if my laptop is not charging?

Answer 

Restart your laptop, plug you charger to another power jack and see how it goes. If it’s still not charging and laptop is provided by the school, email  [email protected]

Question 

How can parents access student achievements?

Answer 

Parents can view students Grades and Attendance on Kamar.  parent portal login Instruction is provided in PDF, Click here.

Question 

Students & Parent portal Password request

Answer 

E-mail to [email protected] with student ID and Parent Name. A staff member will identity and release password for Kamar.

Question 

I bought my device from Noel Leeming or PB Tech. It is now damaged. What do I do?

Answer 

 

Contact Noel Leeming:

To claim your myTechSolution benefits, or with any queries, call 0800 555 989  

PB Tech directlyhttps://www.pbtech.co.nz/returns#b7106

Question 

I was given a School Owned device and it is now not working. What do I do?

Answer 

This can only be resolved at school. Once we are out of lockdown, bring the device to school for our Tech Team to assess what the problem is.

Question 

  I have received a new Device from the Ministry, It does not have Office 365. What do I do?

Answer 

Follow this instructions, Click Here

Question 

I do not have a device to use 

Answer 

Please send the students full name, id number and address to [email protected]

Question 

BYOD Device, Software & Documentations

Answer 

https://www.manurewa.school.nz/kb/article/913277

Question 

How to Block Your Child from Bad Sites on the Internet. 

Answer 

Apply safe search on your device. https://switchonsafety.co.nz/  

For windows 10 Device safe search setting https://switchonsafety.co.nz/wpcontent/uploads/2020/04/N4L_WINDOWS_10.pdf

Question 

If you are Schoology Assignment Access Denied?

Answer 

Fix it Method 3: Click here